Leveraging the Latest CX Technology to Build High Performing Teams
Learn how we streamlined all performance management tools into one interface with iFOMS, leading to a 5-point increase in Quality Scores in only 8 months.
Tech Companies, Here’s Why Outsourcing Could Be Your Best Cost-Saving Solution
Rising costs and interest rates. It’s no surprise that many tech companies are scaling back their CX teams. Here’s an alternative cost-saving solution.
YOUnique: Kryzzia Cyr
Meet Kryzzia Cyr, a Customer Experience Site Lead at itel. Learn more about her role and how she’s taking our team performance to the next level.
Keeping Your Data Safe: itel’s Advanced Cybersecurity Technologies Mitigate Thousands of Incidents Per Year
Find out how itel’s rigorous data protection standards, processes, and AI-infused technologies, help identify threats before they become breaches…
Designing an Employee Experience that Engages, Nurtures, and Retains Talent
Brittany Hodak, celebrated speaker and bestselling author, explains the 3 pivotal stages of employee experience and why each is critical to CX success.
The 5 Ways We Use CX Data
What does it mean to be a “data led” CX partner? Though it’s standard practice to collect and report data, what matters most is how you use it.
Who Is Switching Energy Providers and Why?
Who is switching energy providers and why? We investigate two key energy markets, the U.S. and UK, to see why some consumers are more prone to switching than others.
Designing a New “Fitness Journey” in the Digital Experience Economy
Fitness is being virtualized, gamified and made accessible at home through connected devices. What support will be needed to serve this $34 billion industry?
Supporting ‘Console Culture’: Making Post Holiday Support Easy for Everyone
Console culture is very much alive. But gamers are often left with limited support options after the holidays. Here’s how game companies can remedy that.